In the healthcare world, nurses have the most influence on patient satisfaction scores. Because nurses serve as sources of information, comfort and healing, patients interact with them from the time they arrive at the healthcare facility to the time they are ready for discharge. Therefore, nurses’ interpersonal skills and responsiveness are essential for patient satisfaction.
When they face an illness or injury, patients are often scared and confused. Not knowing what is happening to your body can be terrifying. This is why information is some of the best comfort a nurse can give a patient. From admittance through diagnosis and treatment, patients will have dozens of questions. A great nurse will address those questions clearly and calmly.
Patients undergoing lengthy hospital stays often experience bouts of loneliness as well. Although friends and family come to visit, patients have the most contact with their nurses. To improve patient satisfaction scores, nurses must understand that patients need social interaction, so communicating with them about topics other than their medical condition goes a long way toward keeping patients happy.
Nurses face illnesses, injuries and disease every day, so it is understandable that they may build up an emotional tolerance for such things. However, it is important to remember that patients are often experiencing their conditions for the first time. Every patient is unique and needs respect. An empathetic nurse can have a big effect on patient satisfaction scores by asking patients about their experiences and getting to know their perspectives. By connecting emotionally with a patient, nurses can make the healing process far less daunting.
Attention to Detail
Many illnesses involve a variety of subtle symptoms underlying larger, easier-to-recognize symptoms. Sometimes finding an accurate diagnosis or successful treatment hinges on recognizing the subtle changes in a patient’s condition. Nurses’ responsibilities include attending to patients regularly to build familiarity and identify important details about the patient’s condition. Doing so helps nurses provide doctors with the information that might make a difference in a patient’s treatment.
Every patient is different, so a treatment that works for one patient may not work for another. Skilled nurses recognize when one course of treatment is not working; they can alert doctors to find an alternative method. Strong problem-solving skills are also crucial in emergency situations. While many people panic or freeze in an emergency situation, nurses must react quickly and administer life-saving treatment immediately.
From administering medications to checking vitals, nurses have a lot to do. However, the way nurses do their jobs is even more important that what nurses do. A mindful nurse will carry out tasks swiftly, accurately and compassionately. Responsive nurses show patients that they care and that their needs are important. Whether the task is administering pain medication or assisting a physician with an emergency procedure, responsiveness is a key factor in improving patient satisfaction scores.
Nurses are the pivotal factor affecting patient satisfaction scores today; therefore, many organizations are placing extra value on nurses and nurturing them in the workplace While the online RN to BSN program at Purdue University Northwest will prepare you to be a successful nurse, you must also continue to advocate for yourself, your colleagues and your patients throughout your professional career. Together, nurses can make a powerful difference in the lives of patients and their families by working to constantly improve patient satisfactions scores.
Learn about the Purdue Northwest online RN to BSN program.
Retrieved from Rappleye, Emily. (2016, March 2). Study finds empathy impacts patient satisfaction more than wait times. Becker’s Healthcare
Retrieved from Nursing: A Key to Patient Satisfaction. (n.d.). Health Affairs
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